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Documenting a bad experience with Matthew Rogers and 360Precision

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Documenting a bad experience with Matthew Rogers and 360Precision

PanoTools NG mailing list
Matthew Rogers at 360Precision never sent an item I purchased and has not refunded me.
 

 I am documenting my experience so others can be aware of his business practices.
 

 11/25/2016 Bought an Atome lens ring from 360Precision.
 

 12/02/2016 Finally received an email "your order is complete"
 

 The lens ring never arrived. I requested a refund.
 

 To this date I have not received a single email from the company other than this "your order is complete" email.
 

 I was able to receive a reply on Facebook Matthew Rogers where he agreed to refund the purchase. It was not shipped.
 

 02/03/2017 After numerous contact attempts about the refund, Matthew Rogers from 360Precision replied on Facebook "I did refund it, sometimes it just takes a while. I'll email you the refund receipt when I'm back in the office."
 

 03/04/2017 After 4 subsequent contact attempts on Facebook asking for this "refund receipt", Matthew Rogers has not refunded the lens ring and never sent me this [i]"refund receipt".
 

 I created several Facebook posts documenting my experience. Several Facebook users shared similar experiences where they have not received items they had purchased and were not refunded.
 

 I received this response from Matthew Rogers in a personal message on Facebook, he then blocked me from replying to him.
 

 "Stop stalking and harassing me personally on Facebook. I've emailed you the refund receipt. If you defame me on Facebook I will make sure you pay more than 74.95. Anyway the refund is much less than that as it's minus the shipping costs. We have official communication channels, USE THEM."​
 

 1.) "If you defame me on Facebook I will make sure you pay more than 74.95."
 

 2.) "I've emailed you the refund receipt." I have not received a refund or a "refund receipt"
 

 3.) "Anyway the refund is much less than that as it's minus the shipping costs." A company cannot keep the shipping costs for an item they never shipped.
 

 4.) Matthew Rogers has never replied to an "official communication channel" support email about the issue.
 

 It has now been over 100 days. The company has never replied to an email and I have been threatened in a personal message on Facebook. I have not received a refund or a "receipt of a refund" I should be waiting for.
 

 By claiming a refund was made the company has delayed my ability to file for a chargeback with my bank for the credit card purchase which has a time limit of 60 days. 360Precision does not accept Paypal.
 

 If you search fraud or scam by 360Precision on Google there are numerous posts and web pages with others who have documented their experiences as well.
 

 I now have no response at all from Matthew Rogers or anyone else at 360Precision so I am documenting my experience here.
 

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Re: Documenting a bad experience with Matthew Rogers and 360Precision

PanoTools NG mailing list
There are two guys at 360.precision - Matthew and Stuart. Matthew is the one who don´t like to communicate. It is a pain to get into contact with him. I don´t know why he is so stubbornly. There products are so good, i already have the precision and ordered an atome with the same problems you describe.

Stuart is the nice guy. But it seems that he is not involved in every transaction, only after you sending him a personal mail he will investigate.
This is his mail adress: [hidden email] <mailto:[hidden email]>

Good luck and please report your experience.

I will do the same.
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Re: Documenting a bad experience with Matthew Rogers and 360Precision

PanoTools NG mailing list
I really appreciate the info, I will try Stuart.
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